How to Cancel Hers (2026 Guide)
To cancel Hers, first confirm who bills the subscription, then use the matching cancellation path. For the primary recorded path (direct billing), use in the app, online, by phone, or by email. Save the final confirmation and watch the next statement so you can catch any billing issue quickly.
Choose your cancellation route
The exact steps depend on who charges you. Match your billing source below, then follow that route — canceling in the wrong place is the most common reason a subscription keeps charging.
| Billing source | Steps | |
|---|---|---|
| direct billing Plans: Hers subscriptions, Hers Weight Loss Membership, Medication Plan | 5 | Recommended |
Cancel via direct billing Recommended
Billed through direct billing · in the app, online, by phone, or by email
- 1
Log in to Hers
Open the Hers app or website and sign in with the account tied to the subscription.
- 2
Open Subscriptions
Use the Account icon or top-menu Subscriptions area to find the active plan or upcoming order.
- 3
Manage the subscription
Choose Manage, Edit Upcoming Orders, Add/Remove Items, Adjust my plan, End Subscription, or the equivalent option shown for your plan.
- 4
Confirm cancellation
Follow the prompts until the plan is canceled, then save the confirmation.
- 5
Contact support if needed
If self-service cancellation is not available, use the Customer Help Center, secure message, email, or phone cancellation path listed by Hers.
Timing
- Hers terms say subscriptions can be canceled in-app, online under My Subscriptions, through the Customer Help Center, or by calling 1-800-368-0038.
- Hers terms say cancellation should happen at least two days before the applicable renewal processing date to avoid another subscription period.
- The Hims/Hers support article gives app and website paths for canceling or removing subscription items.
Watch out
- Hers says cancellation takes effect at the end of the current subscription period, and refunds for partially used periods are not generally offered.
- Medical, prescription, medication-plan, and membership changes can affect access to care or future shipments, so review what exactly you are canceling.
Before you cancel, keep these
Two minutes of housekeeping now saves a support headache later if a charge reappears.
- The cancellation confirmation email or reference number — your proof if a charge reappears.
- The date your access ends, so you know exactly what you have already paid for.
- A screenshot of the final statement after the billing cycle closes.
- Whether the cancellation was processed on the provider side or through an app store / partner.
What to say to support
If you end up on live chat or the phone, a clear, specific request gets you through faster. This is a sample template — adapt the details to your own account.
Hi, I'd like to cancel my Hers subscription. Please stop the recurring charge effective at the end of my current billing period and send me a written confirmation with a cancellation reference number. If any retention or downgrade offer applies, I'd like to review it before you finalize.
Alternatives to full cancellation
Not ready to cut it completely? Hers may offer these options to lower the commitment instead.
Pause subscription
Hers says it may offer the ability to pause a subscription for a specified period instead of canceling.
Adjust the plan
Some subscription types show Adjust my plan or Add/Remove Items before cancellation.
Too many steps? Subpilot helps simplify cancellation.
Connect your accounts and get help canceling unwanted subscriptions.
Frequently Asked Questions
How do I cancel Hers?
For direct billing, the supported methods are in the app, online, by phone, by email.
Can I cancel Hers online?
Hers has at least one recorded online cancellation path. Check the billing-origin section first so you use the route that matches who bills you.
Are there fees or billing caveats when canceling Hers?
This guide does not list a fixed cancellation fee for Hers. Check your account, biller, or agreement before canceling because final charges and refund rules can depend on your plan and billing source.
Sources checked
Verified Jul 2026Cancellation steps, fees, and billing rules below were checked against each provider's official help documentation. Always confirm inside your own account, since plans and billing paths vary.
| Source | Status |
|---|---|
| forhers.com | Checked |
| forhers.com / terms-and-conditions | Checked |
| support.hims.com / hc/en-us | Checked |
- Freshness
- Verified July 3, 2026
- Source domains
- forhers.com, support.hims.com
- Coverage scope
- United States
- Billing paths covered
- direct billing
Done canceling? Keep an eye on what's left.
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