Cleverbridge Charge: Identify Your Purchase, Cancel, or Request Help

If you suspect the transaction is unauthorized, contact your card issuer or bank immediately using the customer-service contact information on the card or in the statement or error-resolution notice; do not wait for Cleverbridge to research it. For a transaction shown in a PayPal account that you did not authorize, report it right away through PayPal’s Resolution Center. If you do not suspect fraud, compare the amount and date with purchase emails, PayPal activity, and purchases made by people allowed to use the card or account. Then locate the order so you can choose between keeping the purchase, stopping future renewals, or asking about a refund. CFPB guidance for suspected unauthorized charges PayPal’s unauthorized-transaction instructions

What a Cleverbridge charge means

Cleverbridge is an online reseller for companies selling software and other digital products. Its name may appear on a credit-card statement, debit-card statement, bank record, or PayPal account for a purchase or subscription renewal. Check the Cleverbridge confirmation email or use its order-lookup route if you cannot find the original purchase details. Read Cleverbridge’s charge-identification guidance

An unfamiliar charge can have several ordinary explanations:

• •You made a new software or other digital-product purchase.
• •An existing subscription renewed.
• •A family member, colleague, or another authorized person used your payment method.
• •The email address on the order is inactive, contains a typo, or is an alternative address you may have used.
• •The purchase confirmation is in a spam or junk folder.

For example, you may remember purchasing security software, a productivity app, or a digital service but not recognize Cleverbridge’s name in the payment record. Rather than guessing based on the statement entry alone, search for the confirmation email and compare the purchase amount and charge date.

How to identify the transaction

Start with the details shown on the card statement, bank record, or PayPal account. Write down the exact amount, including the currency, and the charge date. Search your inbox, spam folder, junk folder, and archives for “Cleverbridge,” the product name, the charge amount, or the approximate purchase date.

If you cannot find the receipt, Cleverbridge may need the following details to locate the order:

• •The exact amount charged, including the applicable currency
• •The date of the charge
• •The last four digits of the card that was charged
• •A PayPal invoice ID or transaction ID for a PayPal charge
• •Alternative email addresses that you may have used
• •The names of people authorized to use the payment method
• •For B2B customers only, the company name and email domain
• •A screenshot of the statement or payment notification, with sensitive information obscured first

Cleverbridge lists these details for locating an unrecognized charge

If you find an order confirmation, keep the order reference number with your notes. Cleverbridge requests that reference for cancellation and refund requests. It also helps you connect a charge to a particular product or subscription.

A quick verification checklist

Use this checklist before contacting Cleverbridge:

This preparation gives Cleverbridge the information it requests for order research. It can also prevent a mistaken cancellation or refund request for a purchase that someone in your household or business made.

What to know before deciding

An unfamiliar Cleverbridge charge does not necessarily indicate unauthorized activity. It may be a subscription renewal, a forgotten purchase, or an order made by a person who had permission to use the payment method. Cleverbridge specifically identifies purchases and authorized users as possible explanations

First, determine whether you can identify the order. Then choose the path that matches your goal:

• •Order identified and still wanted: Keep the receipt and order reference for your records.
• •Order identified but no longer wanted: Request cancellation to stop future billing renewals.
• •Order may qualify for money back: Review the refund process and submit a refund request.
• •Order cannot be identified: Contact Cleverbridge and provide the order-location details it requests.
• •You suspect the charge is unauthorized: Contact your card issuer or bank immediately, or report it promptly through PayPal’s official Resolution Center for an unauthorized PayPal transaction. You may also give Cleverbridge the transaction details it requests, but do not wait for its response before reporting suspected fraud.

If you suspect unauthorized card or bank activity, report it to the issuer or bank immediately rather than waiting for Cleverbridge support. If the transaction is in PayPal and you did not authorize it, report it right away through PayPal’s Resolution Center. Keep emails, screenshots, order references, and support replies together so you have a clear record of the steps you took. CFPB guidance for suspected unauthorized charges PayPal’s unauthorized-transaction instructions

Decision framework

Use this short checklist to choose the next step:

• •If the amount and date match a purchase you made, then retain the confirmation email and order reference.
• •If the purchase is valid but you want to prevent another renewal, then submit a cancellation request.
• •If you want money back for a purchase that may be eligible, then submit a refund request rather than relying on cancellation alone.
• •If you cannot find the order, then give Cleverbridge the amount, currency, date, payment identifier, possible email addresses, and authorized-user details.
• •If you suspect the charge is unauthorized at any point, then report it immediately to the card issuer or bank, or through PayPal’s official Resolution Center for an unauthorized PayPal transaction; do not wait for Cleverbridge’s response.

A simple path looks like this:

Recognize the order?

Yes → Keep it, cancel future renewal, or request a refund.

No → Gather transaction details → Ask Cleverbridge to locate the order.

Suspect unauthorized activity at any point → Report it immediately to your card issuer, bank, or PayPal through its official reporting route; do not wait for Cleverbridge’s response.

If you do not suspect fraud, gather the relevant facts before asking Cleverbridge to research the transaction. The exact amount, currency, charge date, payment identifier, possible email addresses, and authorized-user information are especially useful for that process. If you do suspect fraud, report it promptly to the relevant financial provider and you can also provide these details to Cleverbridge. See the official list of requested charge details CFPB guidance for suspected unauthorized charges

How to cancel a subscription

For an active subscription billed through Cleverbridge, cancellation is the appropriate route when you recognize the subscription but do not want future renewals. Cleverbridge’s cancellation workflow asks for the email address used at purchase, the order reference number, and a reason for cancellation. If the charge appears in PayPal as an automatic payment, PayPal provides a separate way to cancel that automatic payment: on its website, go to Settings > Payments > Subscriptions and saved businesses or Automatic Payments, select the merchant, and cancel the automatic payment. That PayPal action is separate from Cleverbridge’s subscription-cancellation request; submit the Cleverbridge request for an active Cleverbridge subscription you want Cleverbridge to cancel. Read the official cancellation instructions PayPal’s automatic-payment instructions

Follow these steps:

Cancellation stops future billing renewals. It does not itself refund the order that was already paid for. A refund requires a separate request and depends on the order’s eligibility. Cleverbridge’s cancellation policy

After completing the request, retain Cleverbridge’s cancellation confirmation email. That message is your record that the cancellation process was completed. If you later need to ask Cleverbridge about the subscription, include the relevant order reference and keep the confirmation available.

How to request a refund

A refund request is separate from a cancellation request. Refund eligibility depends on the product purchased, the purchase date, and the payment method used. A cancellation may stop later renewals, but it does not automatically return money from an earlier order. Review Cleverbridge’s refund guidance

For a full refund request, locate the purchase confirmation and order reference number. You will need:

• •The email address used when making the purchase
• •The order reference number
• •A reason for the refund request

Use Cleverbridge’s official refund process. If the refund is possible, Cleverbridge sends a confirmation email. Open that message and click Start Refund to proceed. Cleverbridge then sends another email confirming that the refund is being processed. Cleverbridge’s refund request instructions

Use this practical sequence:

A refunded order deactivates the license, and that deactivation cannot be reversed. Confirm that consequence before you proceed, especially if you need continued access under that license. Cleverbridge’s refund policy and license consequence

Do not assume that an unavailable refund means a charge was unauthorized. Eligibility can depend on the product, purchase date, and payment method. If you suspect the charge is unauthorized or still cannot identify it, report suspected card or bank fraud immediately to the issuer or bank; for an unauthorized PayPal transaction, report it right away through PayPal’s Resolution Center. Preserve your Cleverbridge support record as well. CFPB guidance for suspected unauthorized charges PayPal’s unauthorized-transaction instructions

If you manage several recurring services, Subpilot subscription management is a first-party page for subscription management and cancellation tracking. Check its current integrations, pricing, and platform support before relying on it for a specific account.

Next steps

If you suspect the charge is unauthorized, report it immediately to the card issuer or bank, or through PayPal’s official Resolution Center for an unauthorized PayPal transaction; do not wait for merchant support. Otherwise, start with the transaction amount, currency, and date. Search for the order confirmation, check possible email addresses, and ask any authorized users before deciding what the charge represents. Once you identify the order, choose the route that fits: keep the purchase, cancel future renewals, or request a refund. CFPB guidance for suspected unauthorized charges PayPal’s unauthorized-transaction instructions