How to Cancel a HeyGen Subscription
To cancel a HeyGen subscription, first identify where you purchased it: directly through HeyGen, through Apple’s App Store, or through Google Play. Each billing channel uses a different cancellation route. After you cancel, paid access continues through the current billing cycle rather than ending immediately. See HeyGen’s cancellation instructions
This guide explains how to cancel HeyGen on desktop, iPhone, iPad, and Android. It also covers pausing, annual plans, unused credits, account access after cancellation, and refund options. Before changing your plan, check the billing date and decide whether you need continued access for unfinished projects.
Steps to solve it
Use the route that matches your original purchase. Do not assume that removing the HeyGen app cancels a mobile subscription.
| Where you bought HeyGen | What to do |
|---|---|
| Directly from HeyGen | In HeyGen, open your profile menu, then go to Settings > Plan & Billing. |
| Apple App Store | Use the Apple ID subscription settings on the iPhone or iPad used for the purchase. |
| Google Play | Use Google Play while signed in to the Google account that bought the subscription. |
Cancel a subscription billed directly by HeyGen
- 1
Sign in to the HeyGen account that has the paid plan.
- 2
Click your name initial or profile picture in the lower-left corner.
- 3
Select Settings.
- 4
Open Plan & Billing.
- 5
Select the arrow beside Manage Billing.
- 6
Choose Cancel Plan.
- 7
Complete the feedback prompts.
- 8
Select Continue Canceling to confirm the cancellation.
After confirmation, the subscription stays active through the end of the current billing cycle. You can continue creating videos until that date. See HeyGen’s billing-cycle policy
Save the confirmation screen or email for your records. It can help you verify that the cancellation was submitted if the plan remains visible during the remaining paid period.
Cancel an Apple App Store subscription
On an iPhone or iPad:
- 1
Open the device’s Settings app.
- 2
Tap your Apple ID name at the top of the screen.
- 3
Select Subscriptions.
- 4
Choose HeyGen.
- 5
Tap Cancel Subscription.
- 6
Confirm the cancellation when prompted.
An Apple-billed subscription remains active until the end of its billing cycle after cancellation. Read HeyGen’s iOS cancellation instructions
If HeyGen does not appear in the Apple subscription list, review the Apple ID currently signed in on the device. The subscription may be attached to a different Apple ID used when the purchase was made.
Cancel a Google Play subscription
On Android:
- 1
Open the Google Play Store.
- 2
Tap the profile icon.
- 3
Select Payments & subscriptions.
- 4
Choose Subscriptions.
- 5
Select HeyGen.
- 6
Choose Cancel subscription.
- 7
Follow the confirmation prompts.
Make sure Google Play is signed in to the Google account used to buy the subscription. See HeyGen’s Google Play guidance
Deleting the HeyGen mobile app does not cancel an Apple App Store or Google Play subscription. Use the relevant store subscription controls and complete the cancellation confirmation. Review HeyGen’s mobile subscription instructions
Before you cancel, pause, or request a refund
Cancellation is usually the best choice if you do not expect to need paid HeyGen features after the current billing period. It prevents the next renewal while allowing you to use the remaining paid time. See HeyGen’s cancellation timing details
If you expect to return soon, consider whether pausing is a better fit. HeyGen’s pause option is available on desktop, not through Apple or Google Play. A pause postpones the next charge by 30 days from the last billing-cycle date. It does not pause the subscription indefinitely. When the pause takes effect, the account becomes inactive, paid features are unavailable, and unused credits permanently expire. Those credits do not return when the plan resumes. Read HeyGen’s pause limitations
Annual subscribers should also plan carefully. After cancellation, an annual plan remains available through the remainder of the paid year. HeyGen does not automatically prorate unused months or issue a refund simply because an annual plan was canceled before its end date. See HeyGen’s annual-plan guidance
Before paid access ends, review any projects you may need later. When the paid billing cycle ends, the account moves to the Free plan. Previously rendered videos remain saved and accessible in Projects. The account then follows the Free-plan avatar limit of one, while additional avatars are locked rather than deleted. Unused credits expire once the paid plan is fully canceled. Review HeyGen’s plan-end and credit details
If you are deciding between canceling and changing plans, use the current pricing page rather than an old receipt. Plans, available features, and pricing can change over time. Review the current HeyGen pricing page
HeyGen says payments are generally non-refundable, subject to specified exceptions and mandatory local-law cancellation rights. Its policy states that direct HeyGen and Google Play purchases may be refundable within 15 days, while Apple App Store purchases may be refundable within 14 days. A stated window does not guarantee a refund. Read HeyGen’s refund policy
For a direct HeyGen web purchase, request a refund through HeyGen live chat or email. Include the reason for the request, the primary account email, and relevant invoices or supporting details. Direct requests are reviewed case by case and may be declined where significant credits have been created. Apple App Store refund requests must be submitted to Apple through its refund-request process. For Google Play purchases, contact HeyGen Support with the Google Play order number and the HeyGen account email. See the official refund routes
Troubleshooting cancellation problems
If you cannot find a cancellation control, verify the billing channel first. A directly billed plan should appear in the HeyGen account’s Settings > Plan & Billing area. An Apple-billed plan should appear in the Apple ID subscription list. A Google Play-billed plan should appear in Google Play when you use the Google account that made the purchase. Check HeyGen’s channel-specific instructions
If your plan still appears active after cancellation, check whether the displayed date is the end of the current billing cycle. Continued paid access before that date is expected because cancellation schedules the end of renewal rather than removing access immediately. See HeyGen’s cancellation timing explanation
For Google Play issues, confirm that the Play Store uses the same Google account that purchased HeyGen. If the subscription is not listed, do not cancel from a different Google account. Switch accounts in Google Play and check the subscriptions list again. Read HeyGen’s Google Play account guidance
For refund questions, use the route that matches the original transaction. Include the details HeyGen requests for that channel, but never send full card numbers or other sensitive payment information in a support message. Review HeyGen’s refund-request requirements
Keep track of what you want to cancel.
Review your subscriptions in Subpilot and request cancellation help where supported. Some providers require you to act directly; submitting a request does not confirm cancellation.
Frequently Asked Questions
Does canceling HeyGen stop access immediately?
No. After cancellation, HeyGen keeps the subscription active through the end of the current billing cycle. You can continue using paid features during that remaining period. See HeyGen’s cancellation timing details
Is pausing the same as canceling?
No. Cancellation ends future renewal at the end of the active billing period. A desktop-only pause delays the next charge by 30 days and does not pause the plan indefinitely. During the pause, paid access is unavailable and unused credits expire permanently. Read HeyGen’s pause policy
Can I get a refund after canceling?
Possibly, but HeyGen says payments are generally non-refundable except in specified cases and where local law requires otherwise. Direct HeyGen and Google Play purchases may be refundable within 15 days, while Apple App Store purchases may be refundable within 14 days. Apple requests must go to Apple, while Google Play refund requests should go to HeyGen Support with the order number and account email. Read HeyGen’s refund policy
What happens to my videos and credits after my plan ends?
When paid access ends, the account moves to the Free plan. Previously rendered videos remain accessible in Projects, but avatar availability falls to the Free-plan limit and unused credits expire. Additional avatars are locked rather than deleted. Review HeyGen’s account and credit details
Sources
Official provider pages for the plans, billing terms, and account actions discussed in this guide. Confirm the terms shown in your own account before making changes.
| Source | Status |
|---|---|
| See HeyGen’s cancellation instructions | Official source |
| See HeyGen’s Google Play guidance | Official source |
| Review the current HeyGen pricing page | Official source |