How to Cancel a Motion Array Subscription

Timing matters. Motion Array’s Terms say you must notify it that you do not intend to continue at least 14 calendar days before the next billing cycle. Once you complete the cancellation process, Motion Array says it will not charge you again and your paid access remains available until the next renewal date. Motion Array Terms of Service Motion Array cancellation instructions

Direct answer

For an individual subscription, sign in to the Motion Array account that holds the plan and follow the current desktop or mobile cancellation path in the Help Center. Motion Array’s desktop route starts from the Profile icon, then My Account, Plan & Billing, Change Plan, and Renewal settings. From there, select Continue to cancel and complete the remaining prompts. Motion Array provides separate instructions for mobile users. Official cancellation workflow

Do not wait until the displayed renewal date. The Terms require notice at least 14 calendar days before the next billing cycle. After you complete the official cancellation process, Motion Array says it will not charge you again, while paid access continues through the next renewal date. Motion Array Terms of Service Official cancellation guidance

Team Plans follow a different route. A Team Plan administrator must ask Motion Array support to cancel through the Help Center chat rather than using the standard self-service cancellation process. Team Plan cancellation guidance

Before you cancel, consider how you will use downloaded assets. After cancellation, Motion Array says you must stop using its products in new work. You may continue to use its products in finished work. Motion Array licensing guidance

Steps to solve it

Use this checklist to cancel an individual plan or identify the correct route for a Team Plan.

For mobile cancellation, use Motion Array’s current mobile instructions rather than relying on old screenshots or third-party menu paths. The Help Center provides a separate device-specific route and on-screen prompts. See the official instructions

After the process is complete, Motion Array says your next charge will not occur and paid access continues until the next renewal date. This access period can give you time to complete permitted work while your subscription remains active. Motion Array cancellation instructions

Decision framework

Cancellation is not only a billing decision. It can affect your access to Motion Array’s library and what you may do with products in later projects.

• •Choose individual cancellation if you hold an individual subscription and no longer need the service for future work. Follow the current Plan & Billing and Renewal settings workflow. Official cancellation process

• •Choose the support route if you administer a Team Plan. Team Plan cancellations must go through Motion Array support in the Help Center chat. Team Plan instructions

• •Consider a downgrade carefully if you want to keep some form of account access. Use the current Plan & Billing workflow and review the options and prompts shown for your account before confirming. Motion Array downgrade and cancellation page

• •Keep the subscription active for new work if you still expect to create videos, edits, or other new projects using Motion Array products. Motion Array says an active subscription is required for new work using those products. License guidance

• •Separate finished work from new work. A completed commercial that already includes Motion Array products may continue to run after cancellation. However, editing a new commercial with Motion Array products requires an active subscription. Motion Array’s licensing example

• •Plan for file access before downgrading. Permission to keep products in finished work does not guarantee ongoing website access to files. Motion Array’s Terms say that access to previously downloaded files at MotionArray.com is revoked when an account is downgraded to a free plan. Motion Array Terms of Service

If you are unsure whether a later edit, revision, or repurposed project counts as finished work or new work, ask Motion Array for guidance before using its products. Its published rule distinguishes finished work from new work, but it does not define every possible project-update scenario. Motion Array licensing guidance

Troubleshooting

If you cannot find a cancellation option, first make sure you are signed in to the Motion Array account that holds the subscription. Use the current Help Center instructions for your device, then navigate through the stated account path. Official cancellation workflow

If your account is part of a Team Plan, do not rely on the individual self-service route. Team Plan administrators need to contact Motion Array support through the Help Center chat to request cancellation. Team Plan support requirement

If your renewal date is approaching, act promptly. Motion Array’s Terms require notification at least 14 calendar days before the next billing cycle. After the official cancellation process is completed, Motion Array says access remains active until the next renewal date and no further charge will occur. Terms of Service Cancellation instructions

Treat licensing and account access as separate issues. You may be allowed to keep Motion Array products in finished work, but you cannot use those products in new work after cancellation. Also, a downgrade to a free plan revokes access to previously downloaded files at MotionArray.com under the Terms. License rules Terms of Service

For a refund, do more than cancel. Under Motion Array’s Terms, you must cancel and request a refund within 14 calendar days of purchase or renewal. You also must not have downloaded or generated Motion Array products, used Motion Array Tools, or exported a video edited in the software during that period. Mandatory consumer-law rights may provide different remedies, and the Terms direct affected consumers to contact support. Motion Array refund terms

Related help links

Use these official pages for the current workflow and policy details:

• •Cancel or downgrade a Motion Array plan for individual desktop and mobile steps, renewal settings, and Team Plan support direction.
• •Understand Motion Array licensing before using Motion Array products in completed or future projects.
• •Read Motion Array’s Terms of Service for subscription renewal timing, downgrade-related file access, and refund conditions.

If you manage several recurring services, Subpilot subscription management is a first-party page for subscription management and cancellation tracking. Check its current integrations, pricing, and platform support before relying on it for a specific account.