SoundCloud cancel subscription: Help, steps, and troubleshooting

This guide is for listeners, artists, and DJs who want to stop renewal, confirm a cancellation, change billing details, or determine whether Apple or Google Play manages the subscription. Your purchase channel matters because store-billed subscriptions follow a different cancellation path.

Steps to solve it

Start by identifying where you bought the subscription. A plan purchased directly from SoundCloud is managed in your SoundCloud account through a browser. A plan purchased through the Apple App Store must be canceled with Apple. A Google Play subscription must be canceled through Google Play. Read the official cancellation guidance

Use this checklist for a subscription billed directly by SoundCloud:

Cancellation path: Browser → Sign in → Subscriptions → Edit → Opt out → Confirm → Check EXPIRES

SoundCloud directs users to manage directly billed subscriptions from the Subscriptions area. If the cancellation control is missing in the app, switch to a browser instead. SoundCloud specifically says cancellations cannot be completed in the SoundCloud app. Follow the browser cancellation steps

Do not rely on the SoundCloud app to cancel billing. Use a browser for a directly managed SoundCloud plan. Use the original store if Apple or Google Play billed the subscription. Check the purchase-channel instructions

If you subscribed through Apple, open your Apple subscription settings and cancel there. If you subscribed through Google Play, manage the subscription through Google Play. SoundCloud says store-billed purchases must be canceled through the original store rather than the SoundCloud Subscriptions page. SoundCloud also states that it cannot assist with cancellations or refunds for subscriptions bought on iOS devices. Review SoundCloud’s store-billing guidance

What happens after cancellation

For subscriptions managed directly through SoundCloud, cancellation opts out of automatic renewal. SoundCloud says its monthly and yearly plans renew automatically unless you opt out. Apple App Store and Google Play subscriptions require cancellation through their respective stores. Read SoundCloud’s subscription-management guidance

Cancellation does not normally remove paid access immediately. SoundCloud says you keep the benefits of the period already paid for. Check the EXPIRES date in your account to see when the current paid period ends. See the cancellation policy

The outcome after expiration depends on the plan:

• •For a directly managed SoundCloud Go subscription, premium features remain available through the current billing cycle. The account then returns to the free, ad-supported experience. See what happens to Go after cancellation
• •Artist subscriptions can have different consequences. SoundCloud says uploads above the free-plan limit may become hidden after the subscription ends. Read the Artist cancellation details
• •SoundCloud says distributed Artist content may be removed from third-party platforms and de-monetized 30 days after the subscription ends. Review active distribution and monetization before allowing an Artist plan to expire. Review the Artist subscription consequences
• •SoundCloud says hidden uploads, stats, and comments are saved. These materials can be restored if you upgrade again. Read SoundCloud’s Artist guidance

SoundCloud offers listener plans, artist plans, and DJ-focused plans. Its plans page lists examples such as Go, Go+, Artist, Artist Pro, and DJ subscriptions, with different listening, uploading, distribution, and DJ features. Review the current plan page before changing plans because included features can vary by subscription type. Review the current SoundCloud plans

Cancellation does not itself create a refund right. SoundCloud says it does not offer refunds for delivered subscriptions. For iOS purchases, SoundCloud directs customers to the original store because it cannot help with cancellations or refunds for those purchases. Read the official refund and store-purchase guidance

Decision framework

Use these checks before you cancel or change a SoundCloud plan:

• •You no longer need paid features: Cancel through the correct billing provider and confirm that EXPIRES appears for a directly managed SoundCloud subscription. See the cancellation confirmation step
• •You want yearly billing instead of monthly billing: SoundCloud instructs users to cancel the current monthly plan, wait for it to expire, then start the yearly subscription. This is not presented as a universal rule for every plan change. Read SoundCloud’s switching instructions
• •You want to upgrade certain plans: SoundCloud provides in-account upgrade paths for Artist-to-Artist Pro and Go-to-Go+ upgrades. Check the available account options before canceling an upgrade-eligible plan. Review subscription management options
• •You need to update a credit or debit card: Go to Subscriptions, select Edit, then use Manage your billing for the directly managed subscription. See the card-update path
• •You need to update PayPal details or move from card billing to PayPal: SoundCloud says you must cancel the current plan, wait for it to expire, and then start a new subscription using PayPal. Read the PayPal change process
• •You have an Artist subscription: Review uploads, distribution, and monetization before the end date. Those services can change after the subscription expires. Check the Artist cancellation effects
• •You purchased through Apple or Google Play: Cancel through that store, not through the SoundCloud website. Confirm the store-billed route

Choose cancellation when your goal is to prevent the next renewal. Choose a plan review when you still want paid access but need different features, billing frequency, or payment details. SoundCloud’s public plans page is the appropriate place to compare currently listed listener, artist, and DJ options. Compare current subscription plans

Troubleshooting and account access

You cannot find a cancellation button. Confirm that you are using a desktop or mobile browser instead of the SoundCloud app. Then confirm that you signed in to the account used for the purchase. Directly managed subscriptions are handled from the Subscriptions page. Open SoundCloud’s cancellation instructions

The Subscriptions page shows no active plan. Verify that you are signed in to the account used for the purchase. Then identify the original purchase channel. Apple App Store and Google Play subscriptions must be managed through their respective stores. SoundCloud’s permitted guidance does not identify one usual reason why an account displays no active subscription. Review the billing-channel rules

You cannot access the account. Use the recovery options shown on SoundCloud’s sign-in page. If access remains unresolved, use SoundCloud’s available Help Center or support route for subscription-management questions. SoundCloud’s subscription-management guidance points users to its support options for additional help. See subscription management support guidance

You canceled but a charge appears. For a directly managed Go subscription, check the EXPIRES date and whether cancellation was completed before the next scheduled billing date. SoundCloud says you will not be charged again if you cancel before that date. For Apple App Store or Google Play purchases, check the active subscription in the original store. Read the official cancellation and billing guidance

You need payment help instead of cancellation. For credit or debit cards, SoundCloud directs users to Subscriptions, Edit, and Manage your billing. For PayPal changes, SoundCloud requires the existing plan to expire before a new subscription begins. Review the payment-management instructions

For unresolved questions about a directly managed SoundCloud plan, use the available Help Center or support route. Keep your request focused on the subscription issue and follow any information requests in SoundCloud’s support flow. Open SoundCloud’s subscription-management help