How to Cancel Todoist (2026 Guide)
To cancel Todoist, first confirm who bills the subscription, then use the matching cancellation path. For the primary recorded path (direct billing), use online. Save the final confirmation and watch the next statement so you can catch any billing issue quickly.
Choose your cancellation route
The exact steps depend on who charges you. Match your billing source below, then follow that route — canceling in the wrong place is the most common reason a subscription keeps charging.
| Billing source | Steps | |
|---|---|---|
| direct billing | 6 | Recommended |
Cancel via direct billing Recommended
Billed through direct billing · online
- 1
Open the billed account
Sign in at Todoist.com with the account that holds the subscription.
- 2
Find the subscription controls
Click your avatar in the top-left corner to open account options.
- 3
Choose cancellation
Select Settings, then Subscription.
- 4
Confirm the change
Click Cancel plan, pick a reason, and confirm by clicking Cancel subscription.
- 5
Save proof
Save any confirmation details or screenshots that show the billing end date.
- 6
Verify the status
From the web app, click the team name in the left sidebar.
Timing
- Cancel before the next renewal deadline if you want to avoid another recurring charge.
Watch out
- Use the billing provider shown on the receipt or statement; third-party purchases must be managed with that provider.
Before you cancel, keep these
Two minutes of housekeeping now saves a support headache later if a charge reappears.
- The cancellation confirmation email or reference number — your proof if a charge reappears.
- The date your access ends, so you know exactly what you have already paid for.
- A screenshot of the final statement after the billing cycle closes.
- Whether the cancellation was processed on the provider side or through an app store / partner.
What to say to support
If you end up on live chat or the phone, a clear, specific request gets you through faster. This is a sample template — adapt the details to your own account.
Hi, I'd like to cancel my Todoist subscription. Please stop the recurring charge effective at the end of my current billing period and send me a written confirmation with a cancellation reference number. If any retention or downgrade offer applies, I'd like to review it before you finalize.
More to consider
What to verify before choosing
Todoist provides personal and Business (team) subscriptions. The account Subscription settings are where cancellations appear for both personal and team plans.
Checklist before you confirm
- •Export or back up any critical task lists or projects that rely on paid features.
- •Note the billing‑period end date shown during cancellation. That is when paid features stop.
- •Consider whether downgrading solves your needs before canceling outright. An upgrade or downgrade can change monthly or yearly charges.
- •Take a screenshot of the cancellation confirmation for your records. Include the plan name and end date.
Decision guidance: list the paid features you use most. If only one or two features matter, check whether a cheaper plan keeps them. Use that comparison to decide between downgrade and full cancellation.
What you lose (quick comparison)
Paid tiers add limits and features that may affect team collaboration, reporting, and advanced reminders. Below are common paid capabilities to check before you cancel.
| Paid capability | Why check it now |
|---|---|
| Higher project and task limits | Cancelling can lower project or task capacity. Export crucial projects first. |
| Advanced filters and reminders | Some reminders or custom filters may stop functioning after cancellation. |
| Team roles and templates | Team collaboration tools may change if the Business plan ends. |
| Reporting and analytics | You may lose access to advanced views or history used for productivity tracking. |
Use your list of active features to decide whether a downgrade keeps the tools you need. If your team uses integrations or notifications tied to paid features, verify how those will behave after the change.
Troubleshooting
I can’t find Subscription in Settings: confirm you are signed into the correct Todoist account. For team plans, open the team in the sidebar; team subscription controls reside there. See the cancellation page for details: official source.
I can’t sign in to cancel: contact Todoist support. They will ask you to verify ownership and can cancel the subscription on your behalf if needed.
I canceled but still see paid features: check the cancellation confirmation for the billing end date. Paid features often remain until the paid period ends. If access persists beyond the end date, contact support and include a screenshot of your confirmation.
Common errors and fixes
- •Wrong account used: sign out and sign back in with the email used to purchase the plan.
- •Trial vs. paid plan confusion: confirm whether you purchased a subscription or used a free trial. The cancellation steps differ slightly.
- •Team admin rights: only admins can cancel a Business subscription. If you lack rights, ask an admin to cancel.
Too many steps? Subpilot helps simplify cancellation.
Connect your accounts and get help canceling unwanted subscriptions.
Frequently Asked Questions
How do I cancel Todoist?
For direct billing, the supported methods are online.
Can I cancel Todoist online?
Todoist has at least one recorded online cancellation path. Check the billing-origin section first so you use the route that matches who bills you.
Are there fees or billing caveats when canceling Todoist?
This guide does not list a fixed cancellation fee for Todoist. Check your account, biller, or agreement before canceling because final charges and refund rules can depend on your plan and billing source.
Sources checked
Verified Sep 2026Cancellation steps, fees, and billing rules below were checked against each provider's official help documentation. Always confirm inside your own account, since plans and billing paths vary.
| Source | Status |
|---|---|
| todoist.com / pricing | Checked |
| todoist.com / help/todoist | Checked |
- Freshness
- Verified September 1, 2026
- Source domains
- todoist.com
- Coverage scope
- United States
- Billing paths covered
- direct billing
Done canceling? Keep an eye on what's left.
Subpilot can bring detected recurring charges from supported connected accounts into one view. You can also add subscriptions manually and review what remains after cancellation.
Review my subscriptions