How to Cancel Carpe
To cancel a Carpe subscription, sign in through the subscription login page using the email address tied to your order. Enter the email code you receive, open Manage Subscription, and complete the cancellation prompts. A confirmation email should arrive after the change is finalized. If it does not arrive, contact support because the cancellation may not have been completed.
| If your goal is to… | Choose this option | What to do |
|---|---|---|
| Stop future recurring shipments | Cancel | Complete the cancellation flow in Manage Subscription. |
| Delay one upcoming delivery | Skip | Use the account portal to skip the next order. |
| Move a delivery to a later date | Reschedule | Change the next shipment date in the portal. |
| Receive products less often | Slow delivery frequency | Adjust the shipment schedule if that option appears. |
| Change what you receive | Swap product or scent | Select a different available item in the portal. |
| Fix access or account issues | Contact support | Provide the order email and order number. |
How to cancel
- 1
Request a login code.
Use the original order email on Carpe’s account login page.
- 2
Open Manage Subscription.
Enter the emailed code and find the recurring plan.
- 3
Choose cancellation.
Continue past any swap, skip, or reschedule offers unless you want one of those alternatives.
- 4
Complete confirmation.
Save the confirmation email. If none arrives, check the account and contact Carpe for help.
Choose the right option before you cancel
Temporary change
Skip one delivery, reschedule it, reduce delivery frequency, or swap an available product or scent through the portal. These changes do not end the recurring plan.
Processing deadline
Carpe says an order cannot be cancelled or modified once processing begins. Renewal emails arrive a few days beforehand; make changes promptly.
What happens after you cancel
Future orders
Cancellation applies to future recurring orders. Check any processing or shipping notice separately and contact Carpe with the order details.
Shipping and refunds
The shipping policy lists $4.95 handling and shipping for recurring orders and a 100% money-back guarantee for first orders. Later refill or subscription orders can have different refund terms.
Troubleshooting login and cancellation problems
Cannot sign in or find the plan
Use the checkout email and check spam for the login code. A missing plan may be associated with another email. Contact support if you cannot access that inbox.
No cancellation confirmation
Check Manage Subscription and contact Carpe if no confirmation arrives. Provide your name, order email, order number, and the screen or error you saw.
Too many steps? Subpilot helps simplify cancellation.
Connect your accounts and get help canceling unwanted subscriptions.
Frequently Asked Questions
Will cancellation stop an order that is already processing?
Not necessarily. Carpe says it cannot cancel or change an order after processing has begun. Canceling the recurring plan can prevent future orders, but you should check the order status and your cancellation confirmation email for the clearest answer.
Sources
Official provider pages for the plans, billing terms, and account actions discussed in this guide. Confirm the terms shown in your own account before making changes.
| Source | Status |
|---|---|
| Sign in to the subscription portal | Official source |
| Read Carpe’s subscription cancellation instructions | Official source |
| Learn how to cancel or change an individual order | Official source |
| Contact Carpe support | Official source |
| Review shipping and return details | Official source |