How to Cancel an IL MAKIAGE Subscription or Auto-Replenishment

Check which plan you bought before proceeding. Stopping future replenishment, ending an annual plan's renewal, and returning a trial product are different actions. Choosing one does not prove that the others have been completed.

Identify your purchase type

Look at the order confirmation rather than relying only on the amount charged. Find the product, purchase date, email address, and whether the order mentions Try Before You Buy, Auto-Replenishment, or a Prepaid Annual Plan.

Create a short list if several products are enrolled. Canceling the foundation refill is not evidence that a separately enrolled skincare item has also stopped. Match each cancellation result to its product.

Before making changes, save the next-shipment information. This helps establish whether a later payment relates to an order already created or a subsequent replenishment.

Stop regular Auto-Replenishment

Use the account route above for each item you want to remove. Follow the prompts to the final confirmation, then reopen the settings to inspect the result. Save any confirmation email and a screenshot showing the item status.

The US FAQ says next-order details can be changed up to 24 hours before shipment. Work ahead of that cutoff rather than assuming the displayed delivery date is the processing deadline. If the order is already underway, ask support about that order separately.

If you cannot find the plan, compare the login email with the order receipt. A different email or an incomplete account setup can make a real subscription appear absent. Use the contact route on the official website when the account cannot be located.

Check prepaid annual terms separately

The FAQ says an active Prepaid Annual Plan cannot be canceled or refunded during its prepaid period before all prepaid items have been received. Review the annual-plan section and ask support to confirm how to stop the next renewal for your particular plan.

Keep two questions separate: “Will this plan renew?” and “What products remain under the amount I already paid?” Record the answer to each. Do not interpret a setting that disables a future renewal as a refund approval for the current prepaid purchase.

Returning a product is another process

If you want to return something, use the official return instructions for that order type. Check the delivery date, purchase date, and any trial deadline shown on your receipt before waiting for support.

IL MAKIAGE describes specific situations where an initial trial return also affects replenishment, but it would be unsafe to assume every return ends every subscription. Inspect the replenishment settings after a return request and ask for written clarification if the status is unclear.

Your return record should identify the item and order, the date you requested the return, and any shipping instructions or tracking. Your subscription record should identify whether future deliveries are stopped. Keeping both avoids treating a return label as proof of cancellation.

When the account flow fails

Describe the exact problem to support: no account found, missing subscription, an error after selecting cancellation, or an order already processed. Include the product and order number so support can distinguish separate enrollments.

You might write:

Please confirm whether Auto-Replenishment remains active for this item. I attempted cancellation on this date. Please confirm the outcome, the next scheduled order if any, and whether my current order needs a separate return request.

Do not send payment security codes or passwords. Preserve the case number and follow up with the same thread if the first response only acknowledges receipt.