How to Cancel Scentbird
To cancel a Scentbird subscription, sign in to your account, open subscription management, select Cancel Subscription, and complete every confirmation prompt. In the mobile app, go to Account, then Manage Subscription, then Cancel Subscription. Cancel at least one day before your next billing date to help prevent the next renewal charge, and keep the confirmation email as proof of the request. Scentbird’s customer service guidance explains the timing requirement and app path.
How to cancel
Cancel on the website
- 1
Sign in.
Open the subscription status page for your billing account.
- 2
Select Cancel Subscription.
Find it in subscription management and continue through any feedback or pause offers.
- 3
Finish and save proof.
Complete the final confirmation and keep the confirmation email.
Cancel in the app
Use Account → Manage Subscription → Cancel Subscription, then complete the prompts.
Cancel at least one day before the next billing date, as Scentbird recommends. A request made too close to renewal may not prevent that charge.
Before and after you cancel
Cancellation
The account enters a non-billing state; the account and associated credits remain available for purchases or resubscribing.
Pause or deletion
A pause is temporary. Permanent deletion is separate: use Request Account Removal in the app or contact the customer experience team.
Orders and refunds
Cancellation may not stop an existing order. Shipped products are generally non-refundable, except damaged or defective items Scentbird cannot replace. Keep photos and order details for support.
Prepaid plans
Three-, six-, and 12-month prepaid terms may have different timing from monthly plans. Check the terms attached to your subscription.
Troubleshooting cancellation problems
Missing button
Confirm the billing email and subscription management page. Try the app route or contact customer service if cancellation is still unavailable.
No email
Check spam and the subscription status page. Ask support to confirm cancellation if the status remains unclear.
Another charge
Compare the request with the one-day notice recommendation. Identify whether the charge is a renewal or an existing order, then send support the dates and confirmation.
Contacting support
Include the account email, website or app used, attempt time, screenshot, billing date, and any disputed charge or damaged-order details.
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Frequently Asked Questions
Does cancelling refund a shipped product?
No automatic refund applies. Scentbird’s exception covers damaged or defective items it cannot replace. Contact customer service about the specific order separately.
Sources
Official provider pages for the plans, billing terms, and account actions discussed in this guide. Confirm the terms shown in your own account before making changes.
| Source | Status |
|---|---|
| Scentbird cancellation instructions | Official source |
| Scentbird customer service information | Official source |
| Scentbird Terms & Conditions | Official source |
| Scentbird subscription status login | Official source |