How to Cancel SimpliSafe Monitoring

Submit the monitoring cancellation

If you intend to downgrade instead, the same help page directs you to phone support. An upgrade button is not the documented cancellation route. SimpliSafe plan changes and cancellation

Why another household user may lack billing controls

SimpliSafe distinguishes an account owner from an additional user. Additional users can perform many security tasks, including arming or disarming, viewing activity, and managing certain device settings. Those permissions do not include viewing or changing billing information.

Additional-user access is tied to a specific location with a paid residential monitoring plan. Someone helping manage alarms at one property is therefore not automatically the person authorized to cancel its subscription. For accounts with multiple properties, access to one location also does not automatically extend to every other system. These distinctions explain why a person can operate the alarm but still need the owner to handle a billing change. SimpliSafe additional-user permissions

What remains without a monitoring plan

SimpliSafe's residential-plan comparison describes an unmonitored setup with basic app functions, including camera live feeds and remote arming or disarming, when connected to the internet. That is different from a professionally monitored plan with emergency dispatch and network backup.

The comparison also distinguishes a paid Self-Monitoring with Camera Recordings plan from both professional monitoring and the unmonitored option. Self-monitoring with recordings does not include professional monitoring. Keeping a camera feed, keeping recorded footage, and keeping emergency dispatch are separate features; one does not establish that the others remain included.

Read the current plan comparison for the functions your household relies on. The cancellation page does not promise that every feature continues after a paid plan ends. SimpliSafe residential monitoring features

Subscription-linked hardware warranties

Monitoring changes can affect warranty benefits as well as response services. SimpliSafe's warranty guide says products sold from January 17, 2022 have a one-year limited hardware warranty from the original purchase date, including purchases through authorized retail partners.

Eligible customers who subscribe to plans such as Core, Pro, or Pro Plus before that warranty expires receive a limited lifetime warranty for the duration of an uninterrupted qualifying subscription. Standard Monitoring and Self-Monitoring with Camera Recordings can qualify for an extension of up to two years, again subject to uninterrupted subscription and eligibility.

The policy also limits coverage by the covered product's manufacturer life, which matters for devices with expiration dates. The phrase lifetime warranty should therefore not be read as an unconditional warranty that survives any plan change. Review the terms for your purchase date and plan. SimpliSafe hardware warranty

If you are taking the system to a new home

A move has its own official procedure. SimpliSafe allows an address change to be scheduled with support for the new location. Its moving guide also describes a Mover's Kit, labeling devices before packing, and turning the system off before removing equipment to prevent false alarms.

At the destination, the guide directs customers to check monitoring-permit requirements, update Wi-Fi information, reinstall devices, and update names or access details where necessary. These are relocation steps, not proof that a monitoring subscription has been canceled.

If the reason for the request is simply a change of address, use the moving instructions to identify the action needed. A subscription decision and the address registered for emergency response should not be confused. Taking a SimpliSafe system during a move

If you are leaving the equipment behind

SimpliSafe's separate handover guide directs customers to its moving-support team before leaving a system for a new owner. After speaking with the team, remove cameras from the system, including indoor and outdoor cameras and video doorbells. The guide also instructs customers to remove Smart Locks through Device Settings in the app.

Those steps allow the new owner to set up devices on their own account. The new owner must create a SimpliSafe account and activate monitoring for the system. Merely leaving physical equipment at the property is not the same as transferring your account or its subscription to another person. Leaving a SimpliSafe system for a new owner

If you want to return recently purchased equipment

SimpliSafe's hardware return policy covers qualifying purchases made directly through its website or representatives. It describes a 60-day window from delivery and asks customers to contact support with the order number for a prepaid return label. Retailer purchases must be returned to the seller that supplied them.

The return instructions cover packing, batteries, and removing or covering old shipping labels. Refunds go to the original payment method after warehouse processing. The page lists a standard five-to-seven-business-day processing period but currently warns that processing may take longer.

This is a product-return policy. It should not be presented as a blanket promise of prorated monitoring refunds or as evidence that a monitoring cancellation automatically creates a hardware return. SimpliSafe hardware return policy

Starting monitoring again later

SimpliSafe provides separate activation instructions for existing and new systems. Its new-system flow requires the relevant account, an installed system, and details such as the Base Station serial number. It also describes a three-day Practice Mode after activation, followed by an email when monitoring becomes active.

For an existing unmonitored system, the activation page links back to the plan-change instructions. Follow the flow for your system rather than assuming that reinstalling the app or powering up equipment reinstates a paid monitoring plan. SimpliSafe monitoring activation