How to Cancel a TextNow Subscription
This guide explains how to cancel the recurring TextNow products for which TextNow documents a route: Ad-Free+, Ad Free Lite, and Lock Your Number in-app subscriptions; recurring Month Pass subscriptions; and Plus Weekly or Plus Monthly Plans. TextNow’s cancellation instructions TextNow’s Plus Plan FAQ
The correct route depends on the product. TextNow directs cancellations for the named in-app subscriptions through the App Store on iOS or Google Play on Android. A recurring Month Pass uses TextNow’s My Account page or the TextNow app, while Plus Weekly and Plus Monthly Plans can be canceled from My Plan. TextNow’s data-pass management instructions TextNow’s Plus Plan FAQ
Before making a change, identify the plan name and decide whether it is an in-app subscription, a recurring Month Pass, or a one-time data pass. Use the documented App Store, Google Play, or TextNow Month Pass route below rather than treating an app or account action as a documented cancellation method.
Steps to solve it
Use this checklist to choose the documented cancellation path.
| What you have | What to do |
|---|---|
| Recurring Ad-Free+, Ad Free Lite, or Lock Your Number purchased on iOS | Open the App Store, tap the Account icon, choose Subscriptions, select the TextNow subscription, and tap Cancel Subscription. TextNow’s cancellation instructions |
| Recurring Ad-Free+, Ad Free Lite, or Lock Your Number purchased on Android | Open Google Play, tap the Account icon, choose Payments & subscriptions, then Subscriptions, select TextNow, and choose Cancel Subscription. Verify that the Google Account email is the one used for the purchase. TextNow’s cancellation instructions |
| Plus Weekly or Plus Monthly Plan | In the TextNow app, open My Plan and cancel the plan there. TextNow says these plans renew automatically until canceled and can be canceled anytime from My Plan. TextNow’s Plus Plan FAQ |
| Recurring TextNow Month Pass | Use My Account, or open the TextNow app, select Menu, tap the Month Pass subscription, and choose Cancel Month Pass. TextNow’s data-pass management instructions |
| Hourly or daily data pass | It is a one-time purchase, not a subscription. It cannot be managed or canceled. Check its remaining time in the app menu or My Account. TextNow’s data-pass management instructions |
| Charge that does not match these options | Review the plan details first. If you believe the charge is unauthorized, promptly contact the card issuer or bank using the contact information on the card or statement; do not wait for merchant support. For questions about TextNow service that are not answered in the Help Center, use TextNow Help Center chat. TextNow’s cancellation instructions FTC guidance on disputing card charges |
Follow these steps in more detail:
- 1
Identify the product name.
The App Store and Google Play instructions apply specifically to recurring Ad-Free+, Ad Free Lite, and Lock Your Number subscriptions. They do not establish a cancellation method for every possible TextNow charge. TextNow’s cancellation instructions
- 2
Use the platform route for the named in-app subscription.
For a subscription made on an iOS device, use the App Store path. For a subscription made on Android, use Google Play. TextNow’s Android instructions specifically say to check the Google Account email used for the purchase. TextNow’s cancellation instructions
- 3
Use the Month Pass route for a recurring data pass.
TextNow says changes to a recurring Month Pass can be made in My Account. In the app, open Menu, choose the Month Pass subscription, and select Cancel Month Pass. TextNow describes data passes in the context of Free Flex accounts with an active TextNow SIM card. TextNow’s data-pass management instructions
- 4
Use My Plan for a Plus Weekly or Plus Monthly Plan.
TextNow says these plans renew automatically until canceled and can be canceled anytime from My Plan. TextNow’s Plus Plan FAQ
- 5
Do not try to cancel an hourly or daily pass.
TextNow classifies hourly and daily data passes as one-time purchases. They cannot be managed or canceled. Instead, check the remaining pass time in the app menu or My Account. TextNow’s data-pass management instructions
- 6
Keep any confirmation available from the store or your TextNow account.
A saved confirmation can help you distinguish a completed cancellation from an unresolved charge. If the plan remains unclear, note the charge date, amount, and plan label before seeking help.
TextNow also states that its Unlimited Plan may use weekly or monthly billing. However, the cited TextNow plan page does not provide a general Unlimited Plan cancellation location. Do not assume that unspecified account billing settings are the documented route for canceling that plan. TextNow’s network-plan information
Choosing the right cancellation route
The safest approach is to match the plan type to TextNow’s instructions. A plan name matters more than guessing based on a charge description.
- Ad-Free+, Ad Free Lite, or Lock Your Number on iOS: Use the App Store sequence: Account icon, Subscriptions, TextNow subscription, then Cancel Subscription. TextNow’s cancellation instructions
- Ad-Free+, Ad Free Lite, or Lock Your Number on Android: Use Google Play: Account icon, Payments & subscriptions, Subscriptions, TextNow subscription, then Cancel Subscription. Confirm that Google Play is showing the Google Account email used for the purchase. TextNow’s cancellation instructions
- Plus Weekly or Plus Monthly Plan: In the TextNow app, open My Plan. TextNow says these plans renew automatically until canceled and can be canceled anytime from My Plan. TextNow’s Plus Plan FAQ
- Recurring Month Pass: Go to My Account, or in the TextNow app open Menu, tap the Month Pass subscription, and select Cancel Month Pass. TextNow’s data-pass management instructions
- Hourly or daily pass: These are one-time purchases. TextNow says they cannot be managed or canceled. You can view remaining time through the app menu or My Account. TextNow’s data-pass management instructions
- Unlimited Plan: TextNow confirms that this plan can use weekly or monthly billing, but the cited page does not tell users where to cancel it. If the charge does not fit the App Store, Google Play, or Month Pass instructions, contact TextNow through Help Center chat. TextNow’s network-plan information
For past data-pass payments, My Account’s Purchase History can show invoices. This can help you review older payments without treating purchase history as a cancellation tool. TextNow’s data-pass management instructions
Troubleshooting
If you do not see a cancellation option, first make sure you are looking in the route that matches the plan.
For an Android in-app subscription, TextNow specifically advises checking that the Google Account email is the one used for the purchase. A different Google Account may not display the subscription. TextNow’s cancellation instructions
For a recurring Month Pass, sign in to the TextNow account where the subscription appears. Then use My Account or follow the in-app path: Menu, Month Pass subscription, and Cancel Month Pass. TextNow’s data-pass management instructions
For a Plus Weekly or Plus Monthly Plan, open the TextNow app and go to My Plan. TextNow says these plans can be canceled anytime from My Plan. TextNow’s Plus Plan FAQ
If you believe a charge is for a Month Pass, check those Month Pass management locations. Do not assume that every charge missing from Apple or Google Play is a Month Pass. TextNow’s documentation only establishes My Account and the app as places to manage a recurring Month Pass. TextNow’s data-pass management instructions
If the product name, charge date, or billing route still does not match the documented options, gather the available payment details and use TextNow Help Center chat. If you believe the charge is unauthorized, promptly report it to the card issuer or bank using the contact information on the card or statement as well; do not wait for merchant support. The in-app purchase article covers the named recurring subscriptions and provides chat-support information for additional questions. TextNow’s cancellation instructions FTC guidance on disputing card charges
TextNow treats service cancellation, SIM deactivation, and account-and-data deletion as separate actions. If you have a data subscription and want to deactivate a SIM, TextNow says to cancel the plan first, then go to My Account, open Number & Device, and select Deactivate TextNow SIM Card. If you submit an account-and-data deletion request, TextNow says you immediately lose access to the account, including voicemails, text messages, and the phone number. TextNow’s SIM deactivation instructions TextNow’s account-and-data deletion instructions
Keep track of what you want to cancel.
Review your subscriptions in Subpilot and request cancellation help where supported. Some providers require you to act directly; submitting a request does not confirm cancellation.
Frequently Asked Questions
Is there a fee to cancel a TextNow subscription?
The cited TextNow in-app purchase and data-pass pages explain cancellation and management locations, but they do not list a cancellation-fee amount. TextNow’s cancellation instructions TextNow’s data-pass management instructions
Review the terms shown by the platform or account handling your specific purchase before completing a change. If the charge is unclear, use TextNow Help Center chat with the available payment details. TextNow’s cancellation instructions
Can I get a refund after canceling?
Do not assume that cancellation also creates a refund request. The cited TextNow cancellation page identifies where to manage the named subscriptions, but it does not state a refund policy. TextNow’s cancellation instructions
Check the current policies for the service or store that processed the purchase. Keep any confirmation or invoice available if you need to discuss a particular payment.
Can I cancel a Month Pass in the TextNow app?
Yes. For a recurring Month Pass, open the TextNow app, select Menu, tap the Month Pass subscription, and select Cancel Month Pass. You can also make changes through My Account. TextNow’s data-pass management instructions
Use the documented My Account or in-app route, then keep any confirmation that TextNow provides for your records.
Can I cancel an hourly or daily data pass?
No. TextNow describes hourly and daily passes as one-time purchases rather than subscriptions. It says they cannot be managed or canceled. Check the remaining pass time in the app menu or My Account instead. TextNow’s data-pass management instructions
Will canceling remove my TextNow account?
TextNow treats service cancellation and account-and-data deletion separately. Its account-deletion instructions say that submitting a deletion request immediately removes access to the account, including voicemails, text messages, and the phone number. If you only need to deactivate a SIM after canceling a data subscription, use My Account, then Number & Device, then Deactivate TextNow SIM Card. TextNow’s account-and-data deletion instructions TextNow’s SIM deactivation instructions
For questions beyond subscription, SIM, or account-and-data management, use TextNow Help Center chat and describe the account issue separately.
Sources
Official provider pages for the plans, billing terms, and account actions discussed in this guide. Confirm the terms shown in your own account before making changes.
| Source | Status |
|---|---|
| TextNow’s cancellation instructions | Official source |
| TextNow’s Plus Plan FAQ | Official source |
| TextNow’s data-pass management instructions | Official source |
| FTC guidance on disputing card charges | Official source |
| TextNow’s network-plan information | Official source |
| TextNow’s SIM deactivation instructions | Official source |
| TextNow’s account-and-data deletion instructions | Official source |